UserEcho vs Hearken

Struggling to choose between UserEcho and Hearken? Both products offer unique advantages, making it a tough decision.

UserEcho is a Business & Commerce solution with tags like feedback, helpdesk, idea-management, user-feedback.

It boasts features such as Idea Management, Feedback Forums, Helpdesk Ticketing, Knowledge Base, User Portal, Reporting and Analytics and pros including Easy to use interface, Robust feature set, Good integration options, Scales well for large user bases.

On the other hand, Hearken is a News & Books product tagged with crowdsourcing, audience-engagement, community, newsrooms, journalism.

Its standout features include Allows newsrooms to crowdsource story ideas from their audience, Provides tools for gathering feedback on stories and topics from readers, Enables newsrooms to directly interact with and respond to their audience, Open-source web platform that is free to install and use, and it shines with pros like Improves reader engagement and loyalty by making them feel heard, Generates fresh, reader-driven story ideas and perspectives, Gathers actionable insights into what readers care about, Free and open source makes it accessible to any newsroom.

Feature	UserEcho	Hearken
Overall Score	N/A	N/A
Primary Category	Business & Commerce	News & Books

Product Overview

UserEcho

Description: UserEcho is a customer feedback and helpdesk software that allows companies to crowdsource ideas and feedback from users. It includes features like idea management, feedback forums, helpdesk ticketing, and more.

Hearken

Description: Hearken is an open-source community engagement platform that helps newsrooms better connect with their audience. It provides tools for news organizations to crowdsource story ideas, gather feedback, and interact with readers.

Key Features Comparison

UserEcho Features

• Idea Management
• Feedback Forums
• Helpdesk Ticketing
• Knowledge Base
• User Portal
• Reporting and Analytics

Hearken Features

• Allows newsrooms to crowdsource story ideas from their audience
• Provides tools for gathering feedback on stories and topics from readers
• Enables newsrooms to directly interact with and respond to their audience
• Open-source web platform that is free to install and use

Pros & Cons Analysis

UserEcho

Pros

• Easy to use interface
• Robust feature set
• Good integration options
• Scales well for large user bases

Cons

• Can get pricey for larger organizations
• Limited customization options
• Mobile app could be better

Hearken

Pros

• Improves reader engagement and loyalty by making them feel heard
• Generates fresh, reader-driven story ideas and perspectives
• Gathers actionable insights into what readers care about
• Free and open source makes it accessible to any newsroom

Cons

• Requires effort to actively moderate and respond to audience submissions
• May receive off-topic or unhelpful suggestions from some readers
• Needs promotion to generate consistent reader participation
• As open source, lacks dedicated support services

Pricing Comparison

UserEcho

• Freemium
• Subscription-Based

Hearken

• Open Source