UserVoice vs Hearken

Struggling to choose between UserVoice and Hearken? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Hearken is a News & Books product tagged with crowdsourcing, audience-engagement, community, newsrooms, journalism.

Its standout features include Allows newsrooms to crowdsource story ideas from their audience, Provides tools for gathering feedback on stories and topics from readers, Enables newsrooms to directly interact with and respond to their audience, Open-source web platform that is free to install and use, and it shines with pros like Improves reader engagement and loyalty by making them feel heard, Generates fresh, reader-driven story ideas and perspectives, Gathers actionable insights into what readers care about, Free and open source makes it accessible to any newsroom.

Feature	UserVoice	Hearken
Overall Score	N/A	N/A
Primary Category	Business & Commerce	News & Books

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Hearken

Description: Hearken is an open-source community engagement platform that helps newsrooms better connect with their audience. It provides tools for news organizations to crowdsource story ideas, gather feedback, and interact with readers.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Hearken Features

• Allows newsrooms to crowdsource story ideas from their audience
• Provides tools for gathering feedback on stories and topics from readers
• Enables newsrooms to directly interact with and respond to their audience
• Open-source web platform that is free to install and use

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Hearken

Pros

• Improves reader engagement and loyalty by making them feel heard
• Generates fresh, reader-driven story ideas and perspectives
• Gathers actionable insights into what readers care about
• Free and open source makes it accessible to any newsroom

Cons

• Requires effort to actively moderate and respond to audience submissions
• May receive off-topic or unhelpful suggestions from some readers
• Needs promotion to generate consistent reader participation
• As open source, lacks dedicated support services

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

Hearken

• Open Source