UserEcho vs Fider

Struggling to choose between UserEcho and Fider? Both products offer unique advantages, making it a tough decision.

UserEcho is a Business & Commerce solution with tags like feedback, helpdesk, idea-management, user-feedback.

It boasts features such as Idea Management, Feedback Forums, Helpdesk Ticketing, Knowledge Base, User Portal, Reporting and Analytics and pros including Easy to use interface, Robust feature set, Good integration options, Scales well for large user bases.

On the other hand, Fider is a Business & Commerce product tagged with feedback, roadmap, upvoting, comments, satisfaction-scores.

Its standout features include Collect customer feedback and feature requests, Upvoting and commenting on ideas, Satisfaction scores and NPS, Public roadmap, Multi-language support, Open API, SSO integration, Slack notifications, and it shines with pros like Open source and free for unlimited users, Easy to set up and use, Engages users through voting and discussions, Prioritizes feedback transparently, Integrates with various tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserEcho

UserEcho

UserEcho is a customer feedback and helpdesk software that allows companies to crowdsource ideas and feedback from users. It includes features like idea management, feedback forums, helpdesk ticketing, and more.

Categories:
Business & Commerce Customer Service & Support
feedback helpdesk idea-management user-feedback

UserEcho Features

  1. Idea Management
  2. Feedback Forums
  3. Helpdesk Ticketing
  4. Knowledge Base
  5. User Portal
  6. Reporting and Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set

Good integration options

Scales well for large user bases

Cons

Can get pricey for larger organizations

Limited customization options

Mobile app could be better

Fider

Fider

Fider is an open source customer feedback tool. It helps companies collect and organize customer feedback and feature requests. It includes features like upvoting, commenting, satisfaction scores, and roadmap tracking.

Categories:
Business & Commerce Customer Feedback
feedback roadmap upvoting comments satisfaction-scores

Fider Features

  1. Collect customer feedback and feature requests
  2. Upvoting and commenting on ideas
  3. Satisfaction scores and NPS
  4. Public roadmap
  5. Multi-language support
  6. Open API
  7. SSO integration
  8. Slack notifications

Pricing

  • Open Source
  • Freemium

Pros

Open source and free for unlimited users

Easy to set up and use

Engages users through voting and discussions

Prioritizes feedback transparently

Integrates with various tools

Cons

Less features than paid alternatives

Limited customization options

No advanced analytics