Hearken vs Fider

Struggling to choose between Hearken and Fider? Both products offer unique advantages, making it a tough decision.

Hearken is a News & Books solution with tags like crowdsourcing, audience-engagement, community, newsrooms, journalism.

It boasts features such as Allows newsrooms to crowdsource story ideas from their audience, Provides tools for gathering feedback on stories and topics from readers, Enables newsrooms to directly interact with and respond to their audience, Open-source web platform that is free to install and use and pros including Improves reader engagement and loyalty by making them feel heard, Generates fresh, reader-driven story ideas and perspectives, Gathers actionable insights into what readers care about, Free and open source makes it accessible to any newsroom.

On the other hand, Fider is a Business & Commerce product tagged with feedback, roadmap, upvoting, comments, satisfaction-scores.

Its standout features include Collect customer feedback and feature requests, Upvoting and commenting on ideas, Satisfaction scores and NPS, Public roadmap, Multi-language support, Open API, SSO integration, Slack notifications, and it shines with pros like Open source and free for unlimited users, Easy to set up and use, Engages users through voting and discussions, Prioritizes feedback transparently, Integrates with various tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Hearken

Hearken

Hearken is an open-source community engagement platform that helps newsrooms better connect with their audience. It provides tools for news organizations to crowdsource story ideas, gather feedback, and interact with readers.

Categories:
crowdsourcing audience-engagement community newsrooms journalism

Hearken Features

  1. Allows newsrooms to crowdsource story ideas from their audience
  2. Provides tools for gathering feedback on stories and topics from readers
  3. Enables newsrooms to directly interact with and respond to their audience
  4. Open-source web platform that is free to install and use

Pricing

  • Open Source

Pros

Improves reader engagement and loyalty by making them feel heard

Generates fresh, reader-driven story ideas and perspectives

Gathers actionable insights into what readers care about

Free and open source makes it accessible to any newsroom

Cons

Requires effort to actively moderate and respond to audience submissions

May receive off-topic or unhelpful suggestions from some readers

Needs promotion to generate consistent reader participation

As open source, lacks dedicated support services


Fider

Fider

Fider is an open source customer feedback tool. It helps companies collect and organize customer feedback and feature requests. It includes features like upvoting, commenting, satisfaction scores, and roadmap tracking.

Categories:
feedback roadmap upvoting comments satisfaction-scores

Fider Features

  1. Collect customer feedback and feature requests
  2. Upvoting and commenting on ideas
  3. Satisfaction scores and NPS
  4. Public roadmap
  5. Multi-language support
  6. Open API
  7. SSO integration
  8. Slack notifications

Pricing

  • Open Source
  • Freemium

Pros

Open source and free for unlimited users

Easy to set up and use

Engages users through voting and discussions

Prioritizes feedback transparently

Integrates with various tools

Cons

Less features than paid alternatives

Limited customization options

No advanced analytics