EndUserFeedback vs UseResponse

Struggling to choose between EndUserFeedback and UseResponse? Both products offer unique advantages, making it a tough decision.

EndUserFeedback is a Business & Commerce solution with tags like survey, feedback, nps, customers, employees.

It boasts features such as NPS surveys, In-app surveys, Email surveys, Multi-channel feedback collection and pros including Easy to create and send surveys, Integrates with popular apps like Salesforce and Slack, Customizable survey templates, Real-time survey response analytics.

On the other hand, UseResponse is a Business & Commerce product tagged with customer-service, ticketing, knowledge-base, automation.

Its standout features include Omnichannel support, Ticketing system, Knowledge base, Automation workflows, SLA management, Reporting and analytics, and it shines with pros like Intuitive interface, Powerful automation, Robust knowledge base, Multi-channel support, Customizable workflows.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

EndUserFeedback

EndUserFeedback

EndUserFeedback is a feedback and survey software that allows companies to collect feedback from customers and employees. It includes features like NPS surveys, in-app surveys, email surveys, and more to gather feedback across multiple channels.

Categories:
Business & Commerce Customer Feedback
survey feedback nps customers employees

EndUserFeedback Features

  1. NPS surveys
  2. In-app surveys
  3. Email surveys
  4. Multi-channel feedback collection

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Integrates with popular apps like Salesforce and Slack

Customizable survey templates

Real-time survey response analytics

Cons

No free plan

Steep learning curve

Limited custom branding options

Lacks advanced targeting and segmentation

UseResponse

UseResponse

UseResponse is a customer service software that helps teams deliver fast, consistent, and personalized support across channels. It enables efficient ticket routing, knowledge base management, and automation workflows.

Categories:
Business & Commerce Customer Service
customer-service ticketing knowledge-base automation

UseResponse Features

  1. Omnichannel support
  2. Ticketing system
  3. Knowledge base
  4. Automation workflows
  5. SLA management
  6. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Intuitive interface

Powerful automation

Robust knowledge base

Multi-channel support

Customizable workflows

Cons

Can be pricey for small teams

Initial setup takes some time

Advanced features have learning curve