Awesome Support vs UseResponse

Struggling to choose between Awesome Support and UseResponse? Both products offer unique advantages, making it a tough decision.

Awesome Support is a Business & Commerce solution with tags like wordpress, help-desk, ticketing-system, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledgebase to provide self-service help articles, Multiple ticket statuses and workflow automation, Email piping to create tickets from incoming emails, Canned responses to quickly respond to common issues, SLA metrics and reporting, Role-based access and permissions, REST API integration, Multilingual support and pros including Very customizable and extensible, Great for managing customer support at scale, Active development and helpful community support, Integrates nicely with WordPress, Affordable pricing.

On the other hand, UseResponse is a Business & Commerce product tagged with customer-service, ticketing, knowledge-base, automation.

Its standout features include Omnichannel support, Ticketing system, Knowledge base, Automation workflows, SLA management, Reporting and analytics, and it shines with pros like Intuitive interface, Powerful automation, Robust knowledge base, Multi-channel support, Customizable workflows.

Feature	Awesome Support	UseResponse
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Awesome Support

Description: Awesome Support is a popular WordPress help desk and customer support plugin. It allows you to easily create a ticketing system on your WordPress site to manage customer questions, support requests, and internal teams.

UseResponse

Description: UseResponse is a customer service software that helps teams deliver fast, consistent, and personalized support across channels. It enables efficient ticket routing, knowledge base management, and automation workflows.

Key Features Comparison

Awesome Support Features

• Ticketing system to manage customer support requests
• Knowledgebase to provide self-service help articles
• Multiple ticket statuses and workflow automation
• Email piping to create tickets from incoming emails
• Canned responses to quickly respond to common issues
• SLA metrics and reporting
• Role-based access and permissions
• REST API integration
• Multilingual support

UseResponse Features

• Omnichannel support
• Ticketing system
• Knowledge base
• Automation workflows
• SLA management
• Reporting and analytics

Pros & Cons Analysis

Awesome Support

Pros

• Very customizable and extensible
• Great for managing customer support at scale
• Active development and helpful community support
• Integrates nicely with WordPress
• Affordable pricing

Cons

• Can be complex for simple use cases
• Lacks some advanced features of premium help desk tools
• Mobile app is lacking
• Setup and configuration can be tricky

UseResponse

Pros

• Intuitive interface
• Powerful automation
• Robust knowledge base
• Multi-channel support
• Customizable workflows

Cons

• Can be pricey for small teams
• Initial setup takes some time
• Advanced features have learning curve

Pricing Comparison

Awesome Support

• Freemium
• One-time Purchase
• Subscription-Based

UseResponse

• Subscription-Based