
Description: HumanFirst is customer service software that aims to create more meaningful connections between customers and agents. It brings empathy and emotional intelligence to customer support interactions through features like sentiment analysis, conversational guidance, and suggested responses.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: Live Chat Bot is a software that provides real-time chat conversations on websites through an AI-powered bot. It can respond to customer queries, guide them to relevant pages, and collect contact information without human involvement.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API