UNMETERED.Chat vs Zendesk Chat

Struggling to choose between UNMETERED.Chat and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

UNMETERED.Chat is a Social & Communications solution with tags like video-calling, messaging, encrypted, screen-sharing, group-calls.

It boasts features such as Free group video calling, Instant messaging platform, Encrypted video calls, Group calls with up to 12 participants, Screen sharing, Private/public chat rooms, No time limits and pros including Free to use, No time limits on calls, Supports group calls with up to 12 participants, Encrypted video and chat, Offers screen sharing functionality.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	UNMETERED.Chat	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

UNMETERED.Chat

Description: UNMETERED.Chat is a free group video calling and instant messaging platform. It allows users to connect with friends, family, colleagues, and clients via encrypted video calls, chat, and screen sharing. Key features include no time limits, group calls with up to 12 participants, screen sharing, and private/public chat rooms.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

UNMETERED.Chat Features

• Free group video calling
• Instant messaging platform
• Encrypted video calls
• Group calls with up to 12 participants
• Screen sharing
• Private/public chat rooms
• No time limits

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

UNMETERED.Chat

Pros

• Free to use
• No time limits on calls
• Supports group calls with up to 12 participants
• Encrypted video and chat
• Offers screen sharing functionality

Cons

• Limited to 12 participants per call
• May lack advanced features compared to paid alternatives
• Potential privacy concerns with free platform

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

UNMETERED.Chat

• Free

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go