InstantChat.io vs Zendesk Chat

Struggling to choose between InstantChat.io and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

InstantChat.io is a Social & Communications solution with tags like chat, live-chat, customer-support, realtime, messaging, open-source.

It boasts features such as Real-time messaging, Team inbox, Visitor tracking, Customizable widget, Third-party integrations and pros including Free and open source, Easy to set up and use, Good for small teams, Customizable and extensible.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

InstantChat.io

InstantChat.io

InstantChat.io is a free, open-source live chat software designed for websites. It enables real-time conversations between website visitors and agents to provide instant support and increase sales.

Categories:
Social & Communications Live Chat
chat live-chat customer-support realtime messaging open-source

InstantChat.io Features

  1. Real-time messaging
  2. Team inbox
  3. Visitor tracking
  4. Customizable widget
  5. Third-party integrations

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good for small teams

Customizable and extensible

Cons

Limited features compared to paid options

Self-hosted can be complex

Not ideal for large teams

Zendesk Chat

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Categories:
Social & Communications Customer Service
live-chat messaging bots customer-service

Zendesk Chat Features

  1. Live chat
  2. Messaging
  3. Bots
  4. Real-time customer communication
  5. Integration with Zendesk Support and other Zendesk products
  6. Customizable chat widget
  7. Chat routing and assignment
  8. Chat transcripts and reporting
  9. Proactive chat

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Provides omnichannel customer support

Scales to support high chat volumes

Mobile-friendly

Bots can automate common queries

Integrates with popular tools and apps

Cons

Can get expensive for larger teams

Limited customization options

Third-party bot integration is limited

Lacks some advanced features like co-browsing