Trackaview vs Zendesk Chat

Struggling to choose between Trackaview and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

Trackaview is a Online Services solution with tags like analytics, tracking, traffic, metrics, dashboard.

It boasts features such as Real-time analytics dashboard, Pageview tracking, Bounce rate metrics, Referral source tracking, Visitor geography mapping, Custom event tracking, A/B testing, Funnel visualization, Custom reporting and pros including Intuitive and easy to use interface, Detailed visitor analytics and insights, Affordable pricing, Easy implementation, Good customer support.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	Trackaview	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Trackaview

Description: Trackaview is a web analytics tool that provides insights into website traffic and visitor behavior. It offers easy implementation with JavaScript tracking code and an intuitive dashboard to view metrics like pageviews, bounce rate, referrals, and more.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

Trackaview Features

• Real-time analytics dashboard
• Pageview tracking
• Bounce rate metrics
• Referral source tracking
• Visitor geography mapping
• Custom event tracking
• A/B testing
• Funnel visualization
• Custom reporting

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

Trackaview

Pros

• Intuitive and easy to use interface
• Detailed visitor analytics and insights
• Affordable pricing
• Easy implementation
• Good customer support

Cons

• Limited customization options
• Less advanced features than some competitors
• Can be complex for non-technical users

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

Trackaview

• Freemium
• Subscription-Based

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go