LiveChat Starter Kit vs Zendesk Chat

Struggling to choose between LiveChat Starter Kit and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

LiveChat Starter Kit is a Social & Communications solution with tags like chat, live-chat, customer-service, sales.

It boasts features such as Unlimited agents, Unlimited chats, Visitor info gathering, Real-time analytics, Canned responses, Mobile app, Desktop app, Chat transfer, Email notifications and pros including Easy to set up and use, Affordable pricing, Good features for the price, Mobile app included, Good customer support.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	LiveChat Starter Kit	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

LiveChat Starter Kit

Description: LiveChat Starter Kit is an easy-to-use live chat software for small businesses. It allows you to chat with website visitors in real-time, gather customer data, and improve sales conversions.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

LiveChat Starter Kit Features

• Unlimited agents
• Unlimited chats
• Visitor info gathering
• Real-time analytics
• Canned responses
• Mobile app
• Desktop app
• Chat transfer
• Email notifications

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

LiveChat Starter Kit

Pros

• Easy to set up and use
• Affordable pricing
• Good features for the price
• Mobile app included
• Good customer support

Cons

• Limited customization
• No CRM integrations
• Lacks some advanced features of competitors
• Mobile app could be better

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

LiveChat Starter Kit

• Freemium

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go