LiveChat Starter Kit vs Zendesk Chat

Struggling to choose between LiveChat Starter Kit and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

LiveChat Starter Kit is a Social & Communications solution with tags like chat, live-chat, customer-service, sales.

It boasts features such as Unlimited agents, Unlimited chats, Visitor info gathering, Real-time analytics, Canned responses, Mobile app, Desktop app, Chat transfer, Email notifications and pros including Easy to set up and use, Affordable pricing, Good features for the price, Mobile app included, Good customer support.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveChat Starter Kit

LiveChat Starter Kit

LiveChat Starter Kit is an easy-to-use live chat software for small businesses. It allows you to chat with website visitors in real-time, gather customer data, and improve sales conversions.

Categories:
chat live-chat customer-service sales

LiveChat Starter Kit Features

  1. Unlimited agents
  2. Unlimited chats
  3. Visitor info gathering
  4. Real-time analytics
  5. Canned responses
  6. Mobile app
  7. Desktop app
  8. Chat transfer
  9. Email notifications

Pricing

  • Freemium

Pros

Easy to set up and use

Affordable pricing

Good features for the price

Mobile app included

Good customer support

Cons

Limited customization

No CRM integrations

Lacks some advanced features of competitors

Mobile app could be better


Zendesk Chat

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Categories:
live-chat messaging bots customer-service

Zendesk Chat Features

  1. Live chat
  2. Messaging
  3. Bots
  4. Real-time customer communication
  5. Integration with Zendesk Support and other Zendesk products
  6. Customizable chat widget
  7. Chat routing and assignment
  8. Chat transcripts and reporting
  9. Proactive chat

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Provides omnichannel customer support

Scales to support high chat volumes

Mobile-friendly

Bots can automate common queries

Integrates with popular tools and apps

Cons

Can get expensive for larger teams

Limited customization options

Third-party bot integration is limited

Lacks some advanced features like co-browsing