Olark vs Zendesk Chat

Struggling to choose between Olark and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

Olark is a Online Services solution with tags like chat, messaging, realtime, analytics, targeting.

It boasts features such as Unlimited chat agents, Custom branding, Real-time analytics, Integrations with popular software, Advanced targeting and segmentation tools and pros including Easy to use interface, Detailed visitor analytics, Customizable chat box, Mobile support, Integrates with popular tools.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	Olark	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Olark

Description: Olark is a live chat and messaging software for websites. It allows businesses to communicate in real-time with visitors to their website through chat widgets and messaging. Key features include unlimited chat agents, custom branding, real-time analytics, integrations with popular software, and advanced targeting and segmentation tools.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

Olark Features

• Unlimited chat agents
• Custom branding
• Real-time analytics
• Integrations with popular software
• Advanced targeting and segmentation tools

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

Olark

Pros

• Easy to use interface
• Detailed visitor analytics
• Customizable chat box
• Mobile support
• Integrates with popular tools

Cons

• Limited features in free plan
• Can be pricey for larger teams
• No phone support
• Some features cost extra

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

Olark

• Freemium
• Subscription-Based

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go