HumanFirst vs Zendesk Chat

Struggling to choose between HumanFirst and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

HumanFirst is a Business & Commerce solution with tags like sentiment-analysis, conversational-ai, customer-support.

It boasts features such as Sentiment analysis to understand customer emotions, Conversational guidance for agents to provide empathetic responses, Suggested responses based on customer context and sentiment, Integration with popular customer service platforms, Analytics and reporting to measure customer satisfaction and agent performance and pros including Enhances customer experience by bringing emotional intelligence to support interactions, Improves agent productivity and reduces training time, Provides valuable insights through sentiment analysis and customer data, Seamless integration with existing customer service tools.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	HumanFirst	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

HumanFirst

Description: HumanFirst is customer service software that aims to create more meaningful connections between customers and agents. It brings empathy and emotional intelligence to customer support interactions through features like sentiment analysis, conversational guidance, and suggested responses.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

HumanFirst Features

• Sentiment analysis to understand customer emotions
• Conversational guidance for agents to provide empathetic responses
• Suggested responses based on customer context and sentiment
• Integration with popular customer service platforms
• Analytics and reporting to measure customer satisfaction and agent performance

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

HumanFirst

Pros

• Enhances customer experience by bringing emotional intelligence to support interactions
• Improves agent productivity and reduces training time
• Provides valuable insights through sentiment analysis and customer data
• Seamless integration with existing customer service tools

Cons

• Requires a significant investment in training and implementation
• Potential privacy concerns with collecting and analyzing customer data
• Ongoing subscription costs can be high for smaller businesses

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

HumanFirst

• Subscription-Based

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go