Nice.Chat
Nice.Chat is a customer service and live chat software that allows companies to communicate with website visitors in real-time through chat windows. It aims to improve conversion rates and customer satisfaction.
customer-service
live-chat
realtime-communication
Nice.Chat: Real-Time Customer Service & Live Chat Software
A customer service software for websites, improving conversion rates and customer satisfaction through real-time chat windows.
What is Nice.Chat?
Nice.Chat is a feature-rich customer service and live chat software designed for companies of all sizes. It enables businesses to communicate with website visitors in real-time through customizable chat windows and engage prospective customers actively.
Key features of Nice.Chat include:
- Real-time messaging – Talk to customers directly via live chat and respond to their queries immediately.
- Chatbots – Automate conversations by configuring chatbots to handle common queries.
- Agent collaboration – Agents can work as a team by transferring chats seamlessly.
- Visitor tracking – Identify visitors and view their journey across web pages to understand their interests.
- Analytics – Gain actionable insights from detailed reports on chat metrics and agent performance.
- Customization – Personalize chat windows, bots, triggers and messages to match brand identity.
- Integrations – Integrate with popular tools like Shopify, WordPress, Facebook Messenger etc.
- Multilingual support – Serve global audiences by providing chat conversations in multiple languages.
By enabling real-time assistance to website visitors, Nice.Chat helps companies increase lead conversion rates, improve customer satisfaction through quick query resolution and lower operational costs. It is designed to provide an exceptional live chat experience customized to a brand's requirements.
Nice.Chat Features
Features
- Real-time messaging
- Team inbox
- Visitor tracking
- Customizable chatbox
- Chatbot integration
- Mobile app
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Multiple language support
Customizable chatbox
Chatbot integration
Mobile app available
Cons
Limited third-party integrations
No video/voice calling
Official Links
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