Collect.chat
Collect.chat is a customer support chat software that enables real-time conversations between businesses and their customers. It facilitates website live chat, in-app messaging, and email and SMS messaging.
live-chat
messaging
customer-support
Collect.chat: Real-Time Customer Support
Customer support chat software with website live chat, in-app messaging, email & SMS messaging for businesses
What is Collect.chat?
Collect.chat is a modern customer support chat platform designed for small to large businesses seeking convenient real-time conversations with customers across the web, mobile apps, email, and SMS channels. It facilitates website live chat, in-app messaging, and email and SMS messaging to provide personalized, responsive support and sales interactions.
Key features of Collect.chat include:
- Real-time live chat - Facilitate natural-feeling conversations through website chat widgets and engage customers directly on your website.
- In-app messaging - Reach customers in your mobile app with contextual support interactions and in-app messaging tools.
- SMS and email messaging - Continue conversations across channels by allowing customers to switch between web chat to SMS or email seamlessly.
- Smart routing and automation - Intelligent conversation routing and automation tools like chat bots streamline common queries for faster resolutions.
- Team collaboration - Multiple support agents can collaborate on chats together for better, more informed responses.
- Reporting and analytics - View detailed reports and track performance metrics to optimize your customer experience strategy.
Overall, Collect.chat is a versatile chat software for modern customer service teams seeking an omnichannel, automated and collaborative platform to engage customers in meaningful, real-time conversations.
Collect.chat Features
Features
- Real-time chat
- Omnichannel support
- Chatbot integration
- Visitor tracking
- Live chat templates
- Customizable chat widget
- Team inbox
- Chat transfer
- Chat transcripts
- Canned responses
- Mobile SDK
- REST API
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive interface
Omnichannel support
Chatbot integration
Customizable widgets
Mobile SDK
Affordable pricing
Cons
Limited third-party integrations
No call support
Limited custom reporting
Official Links
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