Continually vs Zendesk Chat

Struggling to choose between Continually and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

Continually is a Business & Commerce solution with tags like kanban, agile, sprint-planning, task-management, automation.

It boasts features such as Kanban boards, Sprint planning, Reporting, Automation, Collaboration, Task management and pros including Intuitive interface, Customizable workflows, Integrations with other tools, Real-time progress tracking, Team collaboration features.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	Continually	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

Continually

Description: Continually is a project management and task management software designed for agile teams. It provides kanban boards, sprint planning, reporting, and automation capabilities to help teams collaborate and deliver work efficiently.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

Continually Features

• Kanban boards
• Sprint planning
• Reporting
• Automation
• Collaboration
• Task management

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

Continually

Pros

• Intuitive interface
• Customizable workflows
• Integrations with other tools
• Real-time progress tracking
• Team collaboration features

Cons

• Can be pricey for small teams
• Mobile app lacks some features
• Steep learning curve

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

Continually

• Subscription-Based

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go