Continually vs Zendesk Chat

Struggling to choose between Continually and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

Continually is a Business & Commerce solution with tags like kanban, agile, sprint-planning, task-management, automation.

It boasts features such as Kanban boards, Sprint planning, Reporting, Automation, Collaboration, Task management and pros including Intuitive interface, Customizable workflows, Integrations with other tools, Real-time progress tracking, Team collaboration features.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Continually

Continually

Continually is a project management and task management software designed for agile teams. It provides kanban boards, sprint planning, reporting, and automation capabilities to help teams collaborate and deliver work efficiently.

Categories:
Business & Commerce Project Management
kanban agile sprint-planning task-management automation

Continually Features

  1. Kanban boards
  2. Sprint planning
  3. Reporting
  4. Automation
  5. Collaboration
  6. Task management

Pricing

  • Subscription-Based

Pros

Intuitive interface

Customizable workflows

Integrations with other tools

Real-time progress tracking

Team collaboration features

Cons

Can be pricey for small teams

Mobile app lacks some features

Steep learning curve

Zendesk Chat

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Categories:
Social & Communications Customer Service
live-chat messaging bots customer-service

Zendesk Chat Features

  1. Live chat
  2. Messaging
  3. Bots
  4. Real-time customer communication
  5. Integration with Zendesk Support and other Zendesk products
  6. Customizable chat widget
  7. Chat routing and assignment
  8. Chat transcripts and reporting
  9. Proactive chat

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Provides omnichannel customer support

Scales to support high chat volumes

Mobile-friendly

Bots can automate common queries

Integrates with popular tools and apps

Cons

Can get expensive for larger teams

Limited customization options

Third-party bot integration is limited

Lacks some advanced features like co-browsing