Lime Talk vs Zendesk Chat

Struggling to choose between Lime Talk and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

Lime Talk is a Social & Communications solution with tags like opensource, selfhosted, video-chat, screen-sharing, messaging, security, privacy.

It boasts features such as HD video conferencing, Screen sharing, Messaging, Virtual backgrounds, End-to-end encryption and pros including Open source, Self-hosted, Focus on privacy and security, Free and customizable.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Lime Talk

Lime Talk

Lime Talk is an open-source, self-hosted alternative to Zoom and Skype focused on security and privacy. It supports HD video conferencing, screen sharing, messaging, virtual backgrounds and other standard features expected of a video chat app.

Categories:
Social & Communications Video Conferencing
opensource selfhosted video-chat screen-sharing messaging security privacy

Lime Talk Features

  1. HD video conferencing
  2. Screen sharing
  3. Messaging
  4. Virtual backgrounds
  5. End-to-end encryption

Pricing

  • Open Source
  • Self-Hosted

Pros

Open source

Self-hosted

Focus on privacy and security

Free and customizable

Cons

Requires technical expertise to set up and manage

Limited integrations compared to Zoom/Skype

Smaller user base

Zendesk Chat

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Categories:
Social & Communications Customer Service
live-chat messaging bots customer-service

Zendesk Chat Features

  1. Live chat
  2. Messaging
  3. Bots
  4. Real-time customer communication
  5. Integration with Zendesk Support and other Zendesk products
  6. Customizable chat widget
  7. Chat routing and assignment
  8. Chat transcripts and reporting
  9. Proactive chat

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Provides omnichannel customer support

Scales to support high chat volumes

Mobile-friendly

Bots can automate common queries

Integrates with popular tools and apps

Cons

Can get expensive for larger teams

Limited customization options

Third-party bot integration is limited

Lacks some advanced features like co-browsing