ArcChat.com vs Zendesk Chat

Struggling to choose between ArcChat.com and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

ArcChat.com is a Social & Communications solution with tags like chat, messaging, realtime, webbased.

It boasts features such as Public chatrooms, Private messaging, User profiles, Emoticons, File sharing and pros including Free to use, Easy to access via web browser, Real-time communication, Public and private options.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	ArcChat.com	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

ArcChat.com

Description: ArcChat.com is a free, web-based chat platform that allows real-time communication between people through instant messaging. It has public chatrooms and also supports private messages between users.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

ArcChat.com Features

• Public chatrooms
• Private messaging
• User profiles
• Emoticons
• File sharing

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

ArcChat.com

Pros

• Free to use
• Easy to access via web browser
• Real-time communication
• Public and private options

Cons

• Limited features compared to paid platforms
• Relies on ads
• Less secure than enterprise chat tools

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

ArcChat.com

• Free

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go