ArcChat.com vs Zendesk Chat

Struggling to choose between ArcChat.com and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

ArcChat.com is a Social & Communications solution with tags like chat, messaging, realtime, webbased.

It boasts features such as Public chatrooms, Private messaging, User profiles, Emoticons, File sharing and pros including Free to use, Easy to access via web browser, Real-time communication, Public and private options.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ArcChat.com

ArcChat.com

ArcChat.com is a free, web-based chat platform that allows real-time communication between people through instant messaging. It has public chatrooms and also supports private messages between users.

Categories:
Social & Communications Instant Messaging
chat messaging realtime webbased

ArcChat.com Features

  1. Public chatrooms
  2. Private messaging
  3. User profiles
  4. Emoticons
  5. File sharing

Pricing

  • Free

Pros

Free to use

Easy to access via web browser

Real-time communication

Public and private options

Cons

Limited features compared to paid platforms

Relies on ads

Less secure than enterprise chat tools

Zendesk Chat

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Categories:
Social & Communications Customer Service
live-chat messaging bots customer-service

Zendesk Chat Features

  1. Live chat
  2. Messaging
  3. Bots
  4. Real-time customer communication
  5. Integration with Zendesk Support and other Zendesk products
  6. Customizable chat widget
  7. Chat routing and assignment
  8. Chat transcripts and reporting
  9. Proactive chat

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Provides omnichannel customer support

Scales to support high chat volumes

Mobile-friendly

Bots can automate common queries

Integrates with popular tools and apps

Cons

Can get expensive for larger teams

Limited customization options

Third-party bot integration is limited

Lacks some advanced features like co-browsing