Smooch
Smooch is an open-source customer messaging platform that allows companies to have conversations with customers on their preferred channels. It supports messaging channels like SMS, WhatsApp, Facebook Messenger, etc.
opensource
customer-service
messaging
omnichannel
Smooch: Open-Source Customer Messaging Platform
Smooch is an open-source customer messaging platform that allows companies to have conversations with customers on their preferred channels. It supports messaging channels like SMS, WhatsApp, Facebook Messenger, etc.
What is Smooch?
Smooch is an open-source customer messaging platform that allows companies to have conversations with customers on the channels that customers prefer to use. It supports popular messaging channels like SMS, WhatsApp, Facebook Messenger, Line, Telegram, etc.
Key features of Smooch include:
- Omnichannel conversations - Communicate with customers seamlessly across different channels from one unified inbox.
- Conversation APIs - Build customized messaging experiences with Smooch's conversation APIs.
- CRM Integrations - Integrate Smooch with CRM systems like Salesforce, Zendesk etc to access customer data.
- Agent Handoff - Transfer conversations between bots and human agents for seamless customer experience.
- Analytics - Get insights into customer conversations to improve engagement.
- Self-service bots - Automate conversations with FAQ bots, transactional bots etc.
- HIPAA compliant - Smooch is HIPAA compliant for healthcare messaging applications.
Overall, Smooch enables businesses to have meaningful conversations with customers and improve customer experience across multiple messaging channels.
Smooch Features
Features
- Omnichannel messaging
- Conversation management
- Automation
- Analytics
- API access
- CRM integrations
- Chatbot integration
Pricing
- Open Source
- Freemium
- Subscription-Based
Pros
Open-source and free
Supports many popular messaging channels
Easy conversation management
Powerful automation capabilities
Integrates with many CRMs and chatbots
Cons
Limited analytics compared to paid options
Requires technical expertise to set up and manage
No native mobile SDKs
No built-in ticketing or service desk
Official Links
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