Smooch

Smooch is an open-source customer messaging platform that allows companies to have conversations with customers on their preferred channels. It supports messaging channels like SMS, WhatsApp, Facebook Messenger, etc.

Smooch alternatives ➤

What is Smooch?

Smooch is an open-source customer messaging platform that allows companies to have conversations with customers on the channels that customers prefer to use. It supports popular messaging channels like SMS, WhatsApp, Facebook Messenger, Line, Telegram, etc.

Key features of Smooch include:

Omnichannel conversations - Communicate with customers seamlessly across different channels from one unified inbox.
Conversation APIs - Build customized messaging experiences with Smooch's conversation APIs.
CRM Integrations - Integrate Smooch with CRM systems like Salesforce, Zendesk etc to access customer data.
Agent Handoff - Transfer conversations between bots and human agents for seamless customer experience.
Analytics - Get insights into customer conversations to improve engagement.
Self-service bots - Automate conversations with FAQ bots, transactional bots etc.
HIPAA compliant - Smooch is HIPAA compliant for healthcare messaging applications.

Overall, Smooch enables businesses to have meaningful conversations with customers and improve customer experience across multiple messaging channels.

Official Links

Official Website
smooch.io

The Best Smooch Alternatives

Top Apps like Smooch

tawk.to, Lime Talk, MailClark for Slack, Amio, Zendesk Chat, LiveAgent, Smartsupp, Consolto, Provide Support Live Chat, GetInChat are some alternatives to Smooch.

Sugggest an alternative ❐

Tawk.to

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Lime Talk

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MailClark for Slack

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Amio

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Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.Key features of Zendesk Chat include:Live chat widget for websites and...

LiveAgent

LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop...

Smartsupp

Smartsupp is a feature-rich live chat and customer support software designed for businesses of all sizes. It enables companies to engage with website visitors in real-time through chat conversations, audio/video calls, and co-browsing sessions.Key features of Smartsupp include:Real-time visitor monitoring - Track visitors on your website and...

Consolto

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Provide Support Live Chat

Provide Support Live Chat is a feature-rich live chat and help desk software designed for companies who want to improve sales and customer service. It allows companies to interact with visitors in real-time through live chat, email, voice/video chat, and self-help options.Key features include:- Chat widget is...

GetInChat

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