tawk.to vs smooch

Struggling to choose between tawk.to and smooch? Both products offer unique advantages, making it a tough decision.

tawk.to is a Online Services solution with tags like chat, live-chat, customer-support.

It boasts features such as Real-time messaging, Customizable widgets, Visitor analytics, Multi-agent support, File sharing, Canned responses, Mobile app, Third-party integrations and pros including Free basic plan, Easy to set up, No downloads required, Customizable interface, Good for small businesses.

On the other hand, smooch is a Social & Communications product tagged with opensource, customer-service, messaging, omnichannel.

Its standout features include Omnichannel messaging, Conversation management, Automation, Analytics, API access, CRM integrations, Chatbot integration, and it shines with pros like Open-source and free, Supports many popular messaging channels, Easy conversation management, Powerful automation capabilities, Integrates with many CRMs and chatbots.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

tawk.to

tawk.to

tawk.to is a free live chat software that allows websites to talk to visitors in real-time. It's easy to set up with no downloads required, has customizable widgets, and provides visitor analytics.

Categories:
Online Services Live Chat
chat live-chat customer-support

Tawk.to Features

  1. Real-time messaging
  2. Customizable widgets
  3. Visitor analytics
  4. Multi-agent support
  5. File sharing
  6. Canned responses
  7. Mobile app
  8. Third-party integrations

Pricing

  • Freemium

Pros

Free basic plan

Easy to set up

No downloads required

Customizable interface

Good for small businesses

Cons

Limited features in free version

Can be slow at times

No video/voice calling

Limited customization in free plan

smooch

smooch

Smooch is an open-source customer messaging platform that allows companies to have conversations with customers on their preferred channels. It supports messaging channels like SMS, WhatsApp, Facebook Messenger, etc.

Categories:
Social & Communications Messaging Platforms
opensource customer-service messaging omnichannel

Smooch Features

  1. Omnichannel messaging
  2. Conversation management
  3. Automation
  4. Analytics
  5. API access
  6. CRM integrations
  7. Chatbot integration

Pricing

  • Open Source
  • Freemium
  • Subscription-Based

Pros

Open-source and free

Supports many popular messaging channels

Easy conversation management

Powerful automation capabilities

Integrates with many CRMs and chatbots

Cons

Limited analytics compared to paid options

Requires technical expertise to set up and manage

No native mobile SDKs

No built-in ticketing or service desk