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LiveAgent vs smooch

A side-by-side look at LiveAgent and smooch. For an in-depth review of either product, follow the links below.

LiveAgent

LiveAgent

Online Services

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

live-chathelpdeskknowledge-basecustomer-support
smooch

smooch

Social & Communications

Smooch is an open-source customer messaging platform that allows companies to have conversations with customers on their preferred channels. It supports messaging channels like SMS, WhatsApp, Facebook Messenger, etc.

opensourcecustomer-servicemessagingomnichannel

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