Crowdstream vs Zendesk Chat

Struggling to choose between Crowdstream and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

Crowdstream is a Business & Commerce solution with tags like realtime, market-research, surveys, polls, feedback.

It boasts features such as Real-time polling, Targeted surveys, Customizable questionnaires, Automated respondent targeting, Real-time results and analytics, Integration with other platforms, Custom branding of polls and surveys, Export results to Excel, PDF, etc. and pros including Fast turnaround on market research, Access to niche demographics, Cost-effective compared to focus groups, Unlimited questions and responses, User-friendly interface, Scalable to large sample sizes.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	Crowdstream	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

Crowdstream

Description: Crowdstream is a real-time market research platform that enables companies to get quick feedback from targeted demographics. It allows creating polls, surveys, or open-ended questions and receiving responses from Crowdstream's network of respondents in real-time.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

Crowdstream Features

• Real-time polling
• Targeted surveys
• Customizable questionnaires
• Automated respondent targeting
• Real-time results and analytics
• Integration with other platforms
• Custom branding of polls and surveys
• Export results to Excel, PDF, etc.

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

Crowdstream

Pros

• Fast turnaround on market research
• Access to niche demographics
• Cost-effective compared to focus groups
• Unlimited questions and responses
• User-friendly interface
• Scalable to large sample sizes

Cons

• Narrow demographics may not represent general population
• Potential for low response rates
• No control over who responds to polls
• Possibility of biased responses
• No option for follow-up questions
• May lack qualitative depth

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

Crowdstream

• Subscription-Based

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go