Crowdstream vs Zendesk Chat
Struggling to choose between Crowdstream and Zendesk Chat? Both products offer unique advantages, making it a tough decision.
Crowdstream is a Business & Commerce solution with tags like realtime, market-research, surveys, polls, feedback.
It boasts features such as Real-time polling, Targeted surveys, Customizable questionnaires, Automated respondent targeting, Real-time results and analytics, Integration with other platforms, Custom branding of polls and surveys, Export results to Excel, PDF, etc. and pros including Fast turnaround on market research, Access to niche demographics, Cost-effective compared to focus groups, Unlimited questions and responses, User-friendly interface, Scalable to large sample sizes.
On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.
Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Crowdstream
Crowdstream is a real-time market research platform that enables companies to get quick feedback from targeted demographics. It allows creating polls, surveys, or open-ended questions and receiving responses from Crowdstream's network of respondents in real-time.
Categories:
Crowdstream Features
- Real-time polling
- Targeted surveys
- Customizable questionnaires
- Automated respondent targeting
- Real-time results and analytics
- Integration with other platforms
- Custom branding of polls and surveys
- Export results to Excel, PDF, etc.
Pricing
- Subscription-Based
Pros
Cons
Zendesk Chat
Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.
Categories:
Zendesk Chat Features
- Live chat
- Messaging
- Bots
- Real-time customer communication
- Integration with Zendesk Support and other Zendesk products
- Customizable chat widget
- Chat routing and assignment
- Chat transcripts and reporting
- Proactive chat
Pricing
- Subscription-Based
- Pay-As-You-Go