Collect.chat vs Zendesk Chat

Struggling to choose between Collect.chat and Zendesk Chat? Both products offer unique advantages, making it a tough decision.

Collect.chat is a Social & Communications solution with tags like live-chat, messaging, customer-support.

It boasts features such as Real-time chat, Omnichannel support, Chatbot integration, Visitor tracking, Live chat templates, Customizable chat widget, Team inbox, Chat transfer, Chat transcripts, Canned responses, Mobile SDK, REST API and pros including Intuitive interface, Omnichannel support, Chatbot integration, Customizable widgets, Mobile SDK, Affordable pricing.

On the other hand, Zendesk Chat is a Social & Communications product tagged with live-chat, messaging, bots, customer-service.

Its standout features include Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat, and it shines with pros like Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

Feature	Collect.chat	Zendesk Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Collect.chat

Description: Collect.chat is a customer support chat software that enables real-time conversations between businesses and their customers. It facilitates website live chat, in-app messaging, and email and SMS messaging.

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Key Features Comparison

Collect.chat Features

• Real-time chat
• Omnichannel support
• Chatbot integration
• Visitor tracking
• Live chat templates
• Customizable chat widget
• Team inbox
• Chat transfer
• Chat transcripts
• Canned responses
• Mobile SDK
• REST API

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Pros & Cons Analysis

Collect.chat

Pros

• Intuitive interface
• Omnichannel support
• Chatbot integration
• Customizable widgets
• Mobile SDK
• Affordable pricing

Cons

• Limited third-party integrations
• No call support
• Limited custom reporting

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Pricing Comparison

Collect.chat

• Freemium
• Subscription-Based

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go