Chatwoot vs Vivocha

Struggling to choose between Chatwoot and Vivocha? Both products offer unique advantages, making it a tough decision.

Chatwoot is a Social & Communications solution with tags like opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

It boasts features such as Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations and pros including Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

On the other hand, Vivocha is a Ai Tools & Services product tagged with live-chat, chatbots, messaging, customer-support.

Its standout features include Real-time visitor tracking, Live chat, Chatbots, Messaging, Chat routing, Reporting, and it shines with pros like Easy to use interface, Integrates with popular platforms, Provides analytics and reports, Offers AI-powered chatbots, Helps improve customer satisfaction.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Chatwoot

Chatwoot

Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Categories:
Social & Communications Live Chat
opensource customer-engagement conversations website mobile-app realtime unlimited-agents canned-responses contact-forms integrations

Chatwoot Features

  1. Unlimited agents
  2. Canned responses
  3. Contact forms
  4. Real-time chat
  5. Team inbox
  6. Conversation tagging
  7. Chatbot integration
  8. Third-party integrations

Pricing

  • Open Source
  • Freemium

Pros

Open source

Free for unlimited agents

Customizable and extensible

Self-hosted option available

Good documentation

Active development community

Cons

Limited native integrations

Can be resource intensive to self-host

Mobile app needs improvement

Steeper learning curve than some competitors

Vivocha

Vivocha

Vivocha is a customer service software that provides live chat, chatbots, and messaging to help companies communicate with customers. It offers features like real-time visitor tracking, chat routing, and reporting.

Categories:
Ai Tools & Services Customer Service
live-chat chatbots messaging customer-support

Vivocha Features

  1. Real-time visitor tracking
  2. Live chat
  3. Chatbots
  4. Messaging
  5. Chat routing
  6. Reporting

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Easy to use interface

Integrates with popular platforms

Provides analytics and reports

Offers AI-powered chatbots

Helps improve customer satisfaction

Cons

Can be pricey for small businesses

Chatbot customization is limited

Lacks some advanced features

Mobile app needs improvement

Steep learning curve initially