ProProfs Chat vs ClickDesk

Struggling to choose between ProProfs Chat and ClickDesk? Both products offer unique advantages, making it a tough decision.

ProProfs Chat is a Social & Communications solution with tags like live-chat, realtime-messaging, customer-support.

It boasts features such as Unlimited agents, Canned responses, Chatbots, Visitor monitoring, Integration with popular software and pros including Easy to use interface, Customizable design, Real-time analytics, Omnichannel support.

On the other hand, ClickDesk is a Business & Commerce product tagged with help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

Its standout features include Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting, and it shines with pros like Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

Feature	ProProfs Chat	ClickDesk
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

ProProfs Chat

Description: ProProfs Chat is a customizable live chat software that allows businesses to communicate with website visitors in real-time. It provides features like unlimited agents, canned responses, chatbots, visitor monitoring, and integration with popular software.

ClickDesk

Description: ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

Key Features Comparison

ProProfs Chat Features

• Unlimited agents
• Canned responses
• Chatbots
• Visitor monitoring
• Integration with popular software

ClickDesk Features

• Shared inbox
• Knowledge base
• Customer portal
• Automation workflows
• Live chat
• Email support
• Social media integration
• Ticketing system
• SLA and reporting

Pros & Cons Analysis

ProProfs Chat

Pros

• Easy to use interface
• Customizable design
• Real-time analytics
• Omnichannel support

Cons

• Limited third-party integrations
• No video/voice calling
• Lack of advanced reporting

ClickDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust knowledge base
• Real-time analytics

Cons

• Can be pricey for small teams
• Mobile app needs improvement
• Setup and customization can be complex initially

Pricing Comparison

ProProfs Chat

• Freemium
• Subscription-Based

ClickDesk

• Subscription-Based