UserVoice vs ClickDesk

Struggling to choose between UserVoice and ClickDesk? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, ClickDesk is a Business & Commerce product tagged with help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

Its standout features include Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting, and it shines with pros like Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially

ClickDesk

ClickDesk

ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

Categories:
Business & Commerce Customer Service
help-desk customer-support shared-inbox knowledge-base customer-portal automation-workflows

ClickDesk Features

  1. Shared inbox
  2. Knowledge base
  3. Customer portal
  4. Automation workflows
  5. Live chat
  6. Email support
  7. Social media integration
  8. Ticketing system
  9. SLA and reporting

Pricing

  • Subscription-Based

Pros

Intuitive interface

Omnichannel support

Customizable workflows

Robust knowledge base

Real-time analytics

Cons

Can be pricey for small teams

Mobile app needs improvement

Setup and customization can be complex initially