Live Chat Live Help vs ClickDesk
Struggling to choose between Live Chat Live Help and ClickDesk? Both products offer unique advantages, making it a tough decision.
Live Chat Live Help is a Social & Communications solution with tags like live-chat, help-desk, customer-support, realtime-communication, visitor-tracking, chat-widgets.
It boasts features such as Real-time chat widget, Agent roles and permissions, Canned responses, Visitor tracking, Chat transcripts and reporting and pros including Easy to set up and use, Multiple chat widgets for different pages, Customizable interface, Mobile app for agents, Integrates with popular CRMs.
On the other hand, ClickDesk is a Business & Commerce product tagged with help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.
Its standout features include Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting, and it shines with pros like Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Live Chat Live Help
Live Chat Live Help is a live chat and help desk software that allows companies to communicate with website visitors in real-time. It offers features like chat widgets, visitor tracking, agent roles, canned responses, and reporting.
Categories:
Live Chat Live Help Features
- Real-time chat widget
- Agent roles and permissions
- Canned responses
- Visitor tracking
- Chat transcripts and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Cons
ClickDesk
ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.
Categories:
ClickDesk Features
- Shared inbox
- Knowledge base
- Customer portal
- Automation workflows
- Live chat
- Email support
- Social media integration
- Ticketing system
- SLA and reporting
Pricing
- Subscription-Based