Live Chat Live Help vs ClickDesk

Struggling to choose between Live Chat Live Help and ClickDesk? Both products offer unique advantages, making it a tough decision.

Live Chat Live Help is a Social & Communications solution with tags like live-chat, help-desk, customer-support, realtime-communication, visitor-tracking, chat-widgets.

It boasts features such as Real-time chat widget, Agent roles and permissions, Canned responses, Visitor tracking, Chat transcripts and reporting and pros including Easy to set up and use, Multiple chat widgets for different pages, Customizable interface, Mobile app for agents, Integrates with popular CRMs.

On the other hand, ClickDesk is a Business & Commerce product tagged with help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

Its standout features include Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting, and it shines with pros like Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

Feature	Live Chat Live Help	ClickDesk
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Live Chat Live Help

Description: Live Chat Live Help is a live chat and help desk software that allows companies to communicate with website visitors in real-time. It offers features like chat widgets, visitor tracking, agent roles, canned responses, and reporting.

ClickDesk

Description: ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

Key Features Comparison

Live Chat Live Help Features

• Real-time chat widget
• Agent roles and permissions
• Canned responses
• Visitor tracking
• Chat transcripts and reporting

ClickDesk Features

• Shared inbox
• Knowledge base
• Customer portal
• Automation workflows
• Live chat
• Email support
• Social media integration
• Ticketing system
• SLA and reporting

Pros & Cons Analysis

Live Chat Live Help

Pros

• Easy to set up and use
• Multiple chat widgets for different pages
• Customizable interface
• Mobile app for agents
• Integrates with popular CRMs

Cons

• Limited features in free plan
• No phone or email support
• Third-party integrations cost extra
• Can be pricey for larger teams

ClickDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust knowledge base
• Real-time analytics

Cons

• Can be pricey for small teams
• Mobile app needs improvement
• Setup and customization can be complex initially

Pricing Comparison

Live Chat Live Help

• Freemium
• Subscription-Based

ClickDesk

• Subscription-Based