OggChat Live Help vs ClickDesk

Struggling to choose between OggChat Live Help and ClickDesk? Both products offer unique advantages, making it a tough decision.

OggChat Live Help is a Social & Communications solution with tags like live-chat, help-desk, customer-support, realtime-communication.

It boasts features such as Multiple chat widgets, Agent status indicators, Custom themes, Canned responses, Visitor analytics and pros including Easy to set up and use, Good value for money, Good features for the price, Integrates well with other tools.

On the other hand, ClickDesk is a Business & Commerce product tagged with help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

Its standout features include Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting, and it shines with pros like Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

Feature	OggChat Live Help	ClickDesk
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

OggChat Live Help

Description: OggChat Live Help is a live chat and help desk software that allows websites to communicate with visitors in real-time. It offers features like multiple chat widgets, agent status indicators, custom themes, canned responses, and visitor analytics.

ClickDesk

Description: ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

Key Features Comparison

OggChat Live Help Features

• Multiple chat widgets
• Agent status indicators
• Custom themes
• Canned responses
• Visitor analytics

ClickDesk Features

• Shared inbox
• Knowledge base
• Customer portal
• Automation workflows
• Live chat
• Email support
• Social media integration
• Ticketing system
• SLA and reporting

Pros & Cons Analysis

OggChat Live Help

Pros

• Easy to set up and use
• Good value for money
• Good features for the price
• Integrates well with other tools

Cons

• Limited customization options
• No mobile app
• Basic reporting functionality

ClickDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust knowledge base
• Real-time analytics

Cons

• Can be pricey for small teams
• Mobile app needs improvement
• Setup and customization can be complex initially

Pricing Comparison

OggChat Live Help

• Freemium
• Subscription-Based

ClickDesk

• Subscription-Based