ClickDesk vs Live Helper Chat
Struggling to choose between ClickDesk and Live Helper Chat? Both products offer unique advantages, making it a tough decision.
ClickDesk is a Business & Commerce solution with tags like help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.
It boasts features such as Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.
On the other hand, Live Helper Chat is a Social & Communications product tagged with chat, live-chat, customer-service, messaging, realtime.
Its standout features include Real-time chat, Multiple chat agents, Canned responses, File sharing, CRM integration, Helpdesk integration, Visitor monitoring, Chat transcripts, Customizable interface, Multilingual support, and it shines with pros like Open source and free, Easy to install and use, Good feature set for the price, Active community support, Customizable and extensible.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
ClickDesk
ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.
Categories:
ClickDesk Features
- Shared inbox
- Knowledge base
- Customer portal
- Automation workflows
- Live chat
- Email support
- Social media integration
- Ticketing system
- SLA and reporting
Pricing
- Subscription-Based
Pros
Cons
Live Helper Chat
Live Helper Chat is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like multiple chat agents, canned messages, file sharing, and integration with CRM and helpdesk tools.
Categories:
Live Helper Chat Features
- Real-time chat
- Multiple chat agents
- Canned responses
- File sharing
- CRM integration
- Helpdesk integration
- Visitor monitoring
- Chat transcripts
- Customizable interface
- Multilingual support
Pricing
- Open Source
- Custom Pricing