eAssistance Pro vs Live Helper Chat

Struggling to choose between eAssistance Pro and Live Helper Chat? Both products offer unique advantages, making it a tough decision.

eAssistance Pro is a Business & Commerce solution with tags like customer-service, ticketing, knowledge-base, live-chat.

It boasts features such as Omnichannel support, Knowledge base, SLA management, Real-time analytics, Automated workflows and pros including Intuitive interface, Robust feature set, Integration with CRM and helpdesk software, Scalable to large teams and volumes.

On the other hand, Live Helper Chat is a Social & Communications product tagged with chat, live-chat, customer-service, messaging, realtime.

Its standout features include Real-time chat, Multiple chat agents, Canned responses, File sharing, CRM integration, Helpdesk integration, Visitor monitoring, Chat transcripts, Customizable interface, Multilingual support, and it shines with pros like Open source and free, Easy to install and use, Good feature set for the price, Active community support, Customizable and extensible.

Feature	eAssistance Pro	Live Helper Chat
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

eAssistance Pro

Description: eAssistance Pro is a customer service software that provides tools for managing customer queries, conversations, and issues. It enables collaboration between agents and integrates with other business systems.

Live Helper Chat

Description: Live Helper Chat is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like multiple chat agents, canned messages, file sharing, and integration with CRM and helpdesk tools.

Key Features Comparison

eAssistance Pro Features

• Omnichannel support
• Knowledge base
• SLA management
• Real-time analytics
• Automated workflows

Live Helper Chat Features

• Real-time chat
• Multiple chat agents
• Canned responses
• File sharing
• CRM integration
• Helpdesk integration
• Visitor monitoring
• Chat transcripts
• Customizable interface
• Multilingual support

Pros & Cons Analysis

eAssistance Pro

Pros

• Intuitive interface
• Robust feature set
• Integration with CRM and helpdesk software
• Scalable to large teams and volumes

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Setup and configuration can be complex

Live Helper Chat

Pros

• Open source and free
• Easy to install and use
• Good feature set for the price
• Active community support
• Customizable and extensible

Cons

• Can be resource intensive
• Limited native mobile support
• Steep learning curve for customization
• Lacks some advanced features of paid solutions

Pricing Comparison

eAssistance Pro

• Subscription-Based

Live Helper Chat

• Open Source
• Custom Pricing