eAssistance Pro vs Live Helper Chat

Struggling to choose between eAssistance Pro and Live Helper Chat? Both products offer unique advantages, making it a tough decision.

eAssistance Pro is a Business & Commerce solution with tags like customer-service, ticketing, knowledge-base, live-chat.

It boasts features such as Omnichannel support, Knowledge base, SLA management, Real-time analytics, Automated workflows and pros including Intuitive interface, Robust feature set, Integration with CRM and helpdesk software, Scalable to large teams and volumes.

On the other hand, Live Helper Chat is a Social & Communications product tagged with chat, live-chat, customer-service, messaging, realtime.

Its standout features include Real-time chat, Multiple chat agents, Canned responses, File sharing, CRM integration, Helpdesk integration, Visitor monitoring, Chat transcripts, Customizable interface, Multilingual support, and it shines with pros like Open source and free, Easy to install and use, Good feature set for the price, Active community support, Customizable and extensible.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

eAssistance Pro

eAssistance Pro

eAssistance Pro is a customer service software that provides tools for managing customer queries, conversations, and issues. It enables collaboration between agents and integrates with other business systems.

Categories:
Business & Commerce Customer Service
customer-service ticketing knowledge-base live-chat

EAssistance Pro Features

  1. Omnichannel support
  2. Knowledge base
  3. SLA management
  4. Real-time analytics
  5. Automated workflows

Pricing

  • Subscription-Based

Pros

Intuitive interface

Robust feature set

Integration with CRM and helpdesk software

Scalable to large teams and volumes

Cons

Can be pricey for smaller businesses

Mobile app needs improvement

Setup and configuration can be complex

Live Helper Chat

Live Helper Chat

Live Helper Chat is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like multiple chat agents, canned messages, file sharing, and integration with CRM and helpdesk tools.

Categories:
Social & Communications Live Chat
chat live-chat customer-service messaging realtime

Live Helper Chat Features

  1. Real-time chat
  2. Multiple chat agents
  3. Canned responses
  4. File sharing
  5. CRM integration
  6. Helpdesk integration
  7. Visitor monitoring
  8. Chat transcripts
  9. Customizable interface
  10. Multilingual support

Pricing

  • Open Source
  • Custom Pricing

Pros

Open source and free

Easy to install and use

Good feature set for the price

Active community support

Customizable and extensible

Cons

Can be resource intensive

Limited native mobile support

Steep learning curve for customization

Lacks some advanced features of paid solutions