What is EAssistance Pro?
eAssistance Pro is a robust customer service software designed to streamline customer support operations. It provides a centralized platform to manage all customer conversations and queries through multiple channels like email, live chat, social media, and self-service portals.
Key features of eAssistance Pro include:
- Ticketing system to log, categorize, assign, and track customer requests
- SLA management with reminders and escalation workflows
- Knowledge base to document solutions for common problems
- Community forum for customers to interact with each other
- Customer segmentation and assignment rules
- Multi-channel support including email, chat, and social media integration
- Customizable dashboards and reports for insights into CS performance
- Skills-based routing to assign tickets to the right agents
- Automation capabilities for repetitive tasks
- Native mobile apps for agents
- Integration with CRM, helpdesk, and other enterprise software
- Robust security and data protection
Overall, eAssistance Pro combines a wide range of capabilities to enhance customer satisfaction through quick issue resolution and superior agent collaboration.