EAssistance Pro
eAssistance Pro is a customer service software that provides tools for managing customer queries, conversations, and issues. It enables collaboration between agents and integrates with other business systems.
eAssistance Pro: Customer Service Software
Customer service software providing tools for managing queries, conversations & issues, enabling agent collaboration & integration with other business systems
What is EAssistance Pro?
eAssistance Pro is a robust customer service software designed to streamline customer support operations. It provides a centralized platform to manage all customer conversations and queries through multiple channels like email, live chat, social media, and self-service portals.
Key features of eAssistance Pro include:
- Ticketing system to log, categorize, assign, and track customer requests
- SLA management with reminders and escalation workflows
- Knowledge base to document solutions for common problems
- Community forum for customers to interact with each other
- Customer segmentation and assignment rules
- Multi-channel support including email, chat, and social media integration
- Customizable dashboards and reports for insights into CS performance
- Skills-based routing to assign tickets to the right agents
- Automation capabilities for repetitive tasks
- Native mobile apps for agents
- Integration with CRM, helpdesk, and other enterprise software
- Robust security and data protection
Overall, eAssistance Pro combines a wide range of capabilities to enhance customer satisfaction through quick issue resolution and superior agent collaboration.
EAssistance Pro Features
Features
- Omnichannel support
- Knowledge base
- SLA management
- Real-time analytics
- Automated workflows
Pricing
- Subscription-Based
Pros
Intuitive interface
Robust feature set
Integration with CRM and helpdesk software
Scalable to large teams and volumes
Cons
Can be pricey for smaller businesses
Mobile app needs improvement
Setup and configuration can be complex
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