Live Helper Chat vs eAssistance Pro

Struggling to choose between Live Helper Chat and eAssistance Pro? Both products offer unique advantages, making it a tough decision.

Live Helper Chat is a Social & Communications solution with tags like chat, live-chat, customer-service, messaging, realtime.

It boasts features such as Real-time chat, Multiple chat agents, Canned responses, File sharing, CRM integration, Helpdesk integration, Visitor monitoring, Chat transcripts, Customizable interface, Multilingual support and pros including Open source and free, Easy to install and use, Good feature set for the price, Active community support, Customizable and extensible.

On the other hand, eAssistance Pro is a Business & Commerce product tagged with customer-service, ticketing, knowledge-base, live-chat.

Its standout features include Omnichannel support, Knowledge base, SLA management, Real-time analytics, Automated workflows, and it shines with pros like Intuitive interface, Robust feature set, Integration with CRM and helpdesk software, Scalable to large teams and volumes.

Feature	Live Helper Chat	eAssistance Pro
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Live Helper Chat

Description: Live Helper Chat is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like multiple chat agents, canned messages, file sharing, and integration with CRM and helpdesk tools.

eAssistance Pro

Description: eAssistance Pro is a customer service software that provides tools for managing customer queries, conversations, and issues. It enables collaboration between agents and integrates with other business systems.

Key Features Comparison

Live Helper Chat Features

• Real-time chat
• Multiple chat agents
• Canned responses
• File sharing
• CRM integration
• Helpdesk integration
• Visitor monitoring
• Chat transcripts
• Customizable interface
• Multilingual support

eAssistance Pro Features

• Omnichannel support
• Knowledge base
• SLA management
• Real-time analytics
• Automated workflows

Pros & Cons Analysis

Live Helper Chat

Pros

• Open source and free
• Easy to install and use
• Good feature set for the price
• Active community support
• Customizable and extensible

Cons

• Can be resource intensive
• Limited native mobile support
• Steep learning curve for customization
• Lacks some advanced features of paid solutions

eAssistance Pro

Pros

• Intuitive interface
• Robust feature set
• Integration with CRM and helpdesk software
• Scalable to large teams and volumes

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Setup and configuration can be complex

Pricing Comparison

Live Helper Chat

• Open Source
• Custom Pricing

eAssistance Pro

• Subscription-Based