ZestIM vs Smartsupp
Struggling to choose between ZestIM and Smartsupp? Both products offer unique advantages, making it a tough decision.
ZestIM is a Social & Communications solution with tags like opensource, instant-messaging, chat, group-chat, file-sharing, video-calling, screen-sharing, business-apps.
It boasts features such as Group chat, File sharing, Video calling, Screen sharing, Integration with business apps and pros including Open source, Free, Good for team collaboration, Feature rich.
On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.
Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
ZestIM
ZestIM is an open-source instant messaging and chat application for businesses. It provides features like group chat, file sharing, video calling, screen sharing, and integrations with business apps.
Categories:
ZestIM Features
- Group chat
- File sharing
- Video calling
- Screen sharing
- Integration with business apps
Pricing
- Open Source
Pros
Cons
Smartsupp
Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.
Categories:
Smartsupp Features
- Real-time chat
- Co-browsing
- Visitor tracking
- Chatbots
- Knowledge base
- Ticket management
- Live chat transcripts
- Canned responses
- Visitor profiles
- Real-time analytics
Pricing
- Freemium
- Subscription-Based