Chatango vs Smartsupp

Struggling to choose between Chatango and Smartsupp? Both products offer unique advantages, making it a tough decision.

Chatango is a Social & Communications solution with tags like chat, messaging, realtime, profiles, media-sharing.

It boasts features such as Chat Rooms, Private Messaging, Media Sharing, Mobile Compatibility, Customizable Profiles and pros including Free to use, Easy to set up, Allows real-time conversations, Customizable features.

On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.

Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Chatango

Chatango

Chatango is a free chat software and service that allows users to have real-time conversations through chat rooms. It offers features like customizable profiles, private messaging, media sharing, and mobile compatibility.

Categories:
Social & Communications Chat & Messaging
chat messaging realtime profiles media-sharing

Chatango Features

  1. Chat Rooms
  2. Private Messaging
  3. Media Sharing
  4. Mobile Compatibility
  5. Customizable Profiles

Pricing

  • Free

Pros

Free to use

Easy to set up

Allows real-time conversations

Customizable features

Cons

Limited features compared to paid options

Can have spam messages

Mobile app lacks some desktop features

Smartsupp

Smartsupp

Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Categories:
Online Services Customer Support
chat live-chat customer-service analytics

Smartsupp Features

  1. Real-time chat
  2. Co-browsing
  3. Visitor tracking
  4. Chatbots
  5. Knowledge base
  6. Ticket management
  7. Live chat transcripts
  8. Canned responses
  9. Visitor profiles
  10. Real-time analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Great for small businesses

Affordable pricing

Good integration options

Good customer support

Cons

Limited features compared to competitors

Can be slow at times

Mobile app needs improvement

Lack of advanced analytics