Mibew vs Smartsupp
Struggling to choose between Mibew and Smartsupp? Both products offer unique advantages, making it a tough decision.
Mibew is a Social & Communications solution with tags like chat, live-chat, customer-support, messaging.
It boasts features such as Real-time visitor monitoring, Operator-visitor chat, File transfers, Customizable interface, Multilingual support, Mobile support, Integration with CRM systems, Chat history and transcripts, Canned responses, Chat invitations, Visitor blocking, Chat statistics and analytics and pros including Open source and free, Lightweight and fast, Easy to install and configure, Highly customizable, Good community support.
On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.
Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Mibew
Mibew is an open-source live chat software for websites. It allows website visitors to chat with site operators in real-time. Mibew is lightweight, customizable, and easy to integrate.
Categories:
Mibew Features
- Real-time visitor monitoring
- Operator-visitor chat
- File transfers
- Customizable interface
- Multilingual support
- Mobile support
- Integration with CRM systems
- Chat history and transcripts
- Canned responses
- Chat invitations
- Visitor blocking
- Chat statistics and analytics
Pricing
- Open Source
Pros
Cons
Smartsupp
Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.
Categories:
Smartsupp Features
- Real-time chat
- Co-browsing
- Visitor tracking
- Chatbots
- Knowledge base
- Ticket management
- Live chat transcripts
- Canned responses
- Visitor profiles
- Real-time analytics
Pricing
- Freemium
- Subscription-Based