LiveZilla vs Smartsupp
Struggling to choose between LiveZilla and Smartsupp? Both products offer unique advantages, making it a tough decision.
LiveZilla is a Social & Communications solution with tags like chat, live-chat, customer-support, messaging.
It boasts features such as Unlimited agents, File transfers, Typing indicators, Canned responses, Custom APIs, Real-time visitor monitoring, Chat transfer, Customizable interface, Multilingual support and pros including Open source and free, Highly customizable, Good selection of features, Active development community, Works well for small businesses.
On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.
Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
LiveZilla
LiveZilla is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like unlimited agents, file transfers, typing indicators, canned responses, and custom APIs.
Categories:
LiveZilla Features
- Unlimited agents
- File transfers
- Typing indicators
- Canned responses
- Custom APIs
- Real-time visitor monitoring
- Chat transfer
- Customizable interface
- Multilingual support
Pricing
- Open Source
- Freemium
Pros
Cons
Smartsupp
Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.
Categories:
Smartsupp Features
- Real-time chat
- Co-browsing
- Visitor tracking
- Chatbots
- Knowledge base
- Ticket management
- Live chat transcripts
- Canned responses
- Visitor profiles
- Real-time analytics
Pricing
- Freemium
- Subscription-Based