Lime Talk vs Smartsupp

Struggling to choose between Lime Talk and Smartsupp? Both products offer unique advantages, making it a tough decision.

Lime Talk is a Social & Communications solution with tags like opensource, selfhosted, video-chat, screen-sharing, messaging, security, privacy.

It boasts features such as HD video conferencing, Screen sharing, Messaging, Virtual backgrounds, End-to-end encryption and pros including Open source, Self-hosted, Focus on privacy and security, Free and customizable.

On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.

Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

Feature	Lime Talk	Smartsupp
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

Lime Talk

Description: Lime Talk is an open-source, self-hosted alternative to Zoom and Skype focused on security and privacy. It supports HD video conferencing, screen sharing, messaging, virtual backgrounds and other standard features expected of a video chat app.

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Key Features Comparison

Lime Talk Features

• HD video conferencing
• Screen sharing
• Messaging
• Virtual backgrounds
• End-to-end encryption

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Pros & Cons Analysis

Lime Talk

Pros

• Open source
• Self-hosted
• Focus on privacy and security
• Free and customizable

Cons

• Requires technical expertise to set up and manage
• Limited integrations compared to Zoom/Skype
• Smaller user base

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Pricing Comparison

Lime Talk

• Open Source
• Self-Hosted

Smartsupp

• Freemium
• Subscription-Based