ContactGate vs Smartsupp

Struggling to choose between ContactGate and Smartsupp? Both products offer unique advantages, making it a tough decision.

ContactGate is a Business & Commerce solution with tags like crm, lead-management, contact-management, email-marketing, analytics.

It boasts features such as Cloud-based CRM software, Lead, contact, account, and opportunity management, Built-in email marketing, Sales pipeline management, Reporting and analytics and pros including Comprehensive CRM features, Cloud-based for easy access, Integrated email marketing, Sales pipeline management tools.

On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.

Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

Feature	ContactGate	Smartsupp
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

ContactGate

Description: ContactGate is a cloud-based customer relationship management (CRM) software that helps businesses manage leads, contacts, accounts and opportunities. It features built-in email marketing, sales pipeline management, reporting and analytics.

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Key Features Comparison

ContactGate Features

• Cloud-based CRM software
• Lead, contact, account, and opportunity management
• Built-in email marketing
• Sales pipeline management
• Reporting and analytics

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Pros & Cons Analysis

ContactGate

Pros

• Comprehensive CRM features
• Cloud-based for easy access
• Integrated email marketing
• Sales pipeline management tools

Cons

• Limited customization options
• Can be complex for small businesses
• Pricing may be higher than some alternatives

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Pricing Comparison

ContactGate

• Subscription-Based

Smartsupp

• Freemium
• Subscription-Based