Live Chat Suite vs Smartsupp

Struggling to choose between Live Chat Suite and Smartsupp? Both products offer unique advantages, making it a tough decision.

Live Chat Suite is a Social & Communications solution with tags like live-chat, help-desk, customer-support, visitor-monitoring, realtime-communication.

It boasts features such as Unlimited agents, Canned responses, Visitor monitoring, Integrations with popular apps, Real-time chat, Ticketing system, Chatbots, Visitor info gathering, File sharing, Customizable interface and pros including Easy to use interface, Very affordable pricing, Good selection of features, Integrates with many tools, Good for small businesses.

On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.

Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Live Chat Suite

Live Chat Suite

Live Chat Suite is a live chat and help desk software that allows businesses to communicate with website visitors in real-time. It offers features like unlimited agents, canned responses, visitor monitoring, and integrations with popular apps.

Categories:
live-chat help-desk customer-support visitor-monitoring realtime-communication

Live Chat Suite Features

  1. Unlimited agents
  2. Canned responses
  3. Visitor monitoring
  4. Integrations with popular apps
  5. Real-time chat
  6. Ticketing system
  7. Chatbots
  8. Visitor info gathering
  9. File sharing
  10. Customizable interface

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Very affordable pricing

Good selection of features

Integrates with many tools

Good for small businesses

Cons

Lacks some advanced features

Mobile app could be better

Analytics could be more powerful

No video/voice chat


Smartsupp

Smartsupp

Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Categories:
chat live-chat customer-service analytics

Smartsupp Features

  1. Real-time chat
  2. Co-browsing
  3. Visitor tracking
  4. Chatbots
  5. Knowledge base
  6. Ticket management
  7. Live chat transcripts
  8. Canned responses
  9. Visitor profiles
  10. Real-time analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Great for small businesses

Affordable pricing

Good integration options

Good customer support

Cons

Limited features compared to competitors

Can be slow at times

Mobile app needs improvement

Lack of advanced analytics