ArcChat.com vs Smartsupp

Struggling to choose between ArcChat.com and Smartsupp? Both products offer unique advantages, making it a tough decision.

ArcChat.com is a Social & Communications solution with tags like chat, messaging, realtime, webbased.

It boasts features such as Public chatrooms, Private messaging, User profiles, Emoticons, File sharing and pros including Free to use, Easy to access via web browser, Real-time communication, Public and private options.

On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.

Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

Feature	ArcChat.com	Smartsupp
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

ArcChat.com

Description: ArcChat.com is a free, web-based chat platform that allows real-time communication between people through instant messaging. It has public chatrooms and also supports private messages between users.

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Key Features Comparison

ArcChat.com Features

• Public chatrooms
• Private messaging
• User profiles
• Emoticons
• File sharing

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Pros & Cons Analysis

ArcChat.com

Pros

• Free to use
• Easy to access via web browser
• Real-time communication
• Public and private options

Cons

• Limited features compared to paid platforms
• Relies on ads
• Less secure than enterprise chat tools

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Pricing Comparison

ArcChat.com

• Free

Smartsupp

• Freemium
• Subscription-Based