HappyFox Chat vs Smartsupp

Struggling to choose between HappyFox Chat and Smartsupp? Both products offer unique advantages, making it a tough decision.

HappyFox Chat is a Social & Communications solution with tags like live-chat, helpdesk, customer-support, messaging, chat.

It boasts features such as Unlimited agents, Canned responses, Visitor monitoring, Integrations with popular apps, Real-time chat, Helpdesk ticketing and pros including Easy to use interface, Multiple integration options, Good value for money, Scales well with number of agents.

On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.

Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

Feature	HappyFox Chat	Smartsupp
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

HappyFox Chat

Description: HappyFox Chat is a cloud-based live chat and helpdesk software. It allows companies to communicate with website visitors in real-time via chat and manage customer support tickets. Key features include unlimited agents, canned responses, visitor monitoring, and integrations with popular apps.

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Key Features Comparison

HappyFox Chat Features

• Unlimited agents
• Canned responses
• Visitor monitoring
• Integrations with popular apps
• Real-time chat
• Helpdesk ticketing

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Pros & Cons Analysis

HappyFox Chat

Pros

• Easy to use interface
• Multiple integration options
• Good value for money
• Scales well with number of agents

Cons

• Can be pricey for larger teams
• Limited customization options
• No phone support

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Pricing Comparison

HappyFox Chat

• Freemium
• Subscription-Based

Smartsupp

• Freemium
• Subscription-Based