tawk.to vs Smartsupp
Struggling to choose between tawk.to and Smartsupp? Both products offer unique advantages, making it a tough decision.
tawk.to is a Online Services solution with tags like chat, live-chat, customer-support.
It boasts features such as Real-time messaging, Customizable widgets, Visitor analytics, Multi-agent support, File sharing, Canned responses, Mobile app, Third-party integrations and pros including Free basic plan, Easy to set up, No downloads required, Customizable interface, Good for small businesses.
On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.
Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
tawk.to
tawk.to is a free live chat software that allows websites to talk to visitors in real-time. It's easy to set up with no downloads required, has customizable widgets, and provides visitor analytics.
Categories:
Tawk.to Features
- Real-time messaging
- Customizable widgets
- Visitor analytics
- Multi-agent support
- File sharing
- Canned responses
- Mobile app
- Third-party integrations
Pricing
- Freemium
Pros
Cons
Smartsupp
Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.
Categories:
Smartsupp Features
- Real-time chat
- Co-browsing
- Visitor tracking
- Chatbots
- Knowledge base
- Ticket management
- Live chat transcripts
- Canned responses
- Visitor profiles
- Real-time analytics
Pricing
- Freemium
- Subscription-Based