Baseactive vs Smartsupp

Struggling to choose between Baseactive and Smartsupp? Both products offer unique advantages, making it a tough decision.

Baseactive is a Business & Commerce solution with tags like data-management, customizable, automation.

It boasts features such as Customizable database fields, Flexible views and layouts, User and permission management, Automation and workflow features, Data import and export, Reporting and analytics and pros including Intuitive and easy to use interface, Powerful customization options, Robust access control and security, Scales to manage large databases, Integrates with other systems and apps, Great for streamlining business workflows.

On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.

Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

Feature	Baseactive	Smartsupp
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Baseactive

Description: Baseactive is a flexible, user-friendly database software used to organize and manage data. It offers customizable fields, views, permissions, and automation features to streamline workflows.

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Key Features Comparison

Baseactive Features

• Customizable database fields
• Flexible views and layouts
• User and permission management
• Automation and workflow features
• Data import and export
• Reporting and analytics

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Pros & Cons Analysis

Baseactive

Pros

• Intuitive and easy to use interface
• Powerful customization options
• Robust access control and security
• Scales to manage large databases
• Integrates with other systems and apps
• Great for streamlining business workflows

Cons

• Can be complex for non-technical users
• Limited built-in reporting capabilities
• Steep learning curve for advanced features
• Must be self-hosted - lacks SaaS option
• Requires technical resources for setup and maintenance

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Pricing Comparison

Baseactive

• One-time Purchase
• Subscription-Based
• Custom Pricing

Smartsupp

• Freemium
• Subscription-Based