Awesome Support vs LiveAgent

Struggling to choose between Awesome Support and LiveAgent? Both products offer unique advantages, making it a tough decision.

Awesome Support is a Business & Commerce solution with tags like wordpress, help-desk, ticketing-system, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledgebase to provide self-service help articles, Multiple ticket statuses and workflow automation, Email piping to create tickets from incoming emails, Canned responses to quickly respond to common issues, SLA metrics and reporting, Role-based access and permissions, REST API integration, Multilingual support and pros including Very customizable and extensible, Great for managing customer support at scale, Active development and helpful community support, Integrates nicely with WordPress, Affordable pricing.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

Feature	Awesome Support	LiveAgent
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Awesome Support

Description: Awesome Support is a popular WordPress help desk and customer support plugin. It allows you to easily create a ticketing system on your WordPress site to manage customer questions, support requests, and internal teams.

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Key Features Comparison

Awesome Support Features

• Ticketing system to manage customer support requests
• Knowledgebase to provide self-service help articles
• Multiple ticket statuses and workflow automation
• Email piping to create tickets from incoming emails
• Canned responses to quickly respond to common issues
• SLA metrics and reporting
• Role-based access and permissions
• REST API integration
• Multilingual support

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Pros & Cons Analysis

Awesome Support

Pros

• Very customizable and extensible
• Great for managing customer support at scale
• Active development and helpful community support
• Integrates nicely with WordPress
• Affordable pricing

Cons

• Can be complex for simple use cases
• Lacks some advanced features of premium help desk tools
• Mobile app is lacking
• Setup and configuration can be tricky

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Pricing Comparison

Awesome Support

• Freemium
• One-time Purchase
• Subscription-Based

LiveAgent

• Subscription-Based
• Custom Pricing