Continually vs LiveAgent

Struggling to choose between Continually and LiveAgent? Both products offer unique advantages, making it a tough decision.

Continually is a Business & Commerce solution with tags like kanban, agile, sprint-planning, task-management, automation.

It boasts features such as Kanban boards, Sprint planning, Reporting, Automation, Collaboration, Task management and pros including Intuitive interface, Customizable workflows, Integrations with other tools, Real-time progress tracking, Team collaboration features.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Continually

Continually

Continually is a project management and task management software designed for agile teams. It provides kanban boards, sprint planning, reporting, and automation capabilities to help teams collaborate and deliver work efficiently.

Categories:
Business & Commerce Project Management
kanban agile sprint-planning task-management automation

Continually Features

  1. Kanban boards
  2. Sprint planning
  3. Reporting
  4. Automation
  5. Collaboration
  6. Task management

Pricing

  • Subscription-Based

Pros

Intuitive interface

Customizable workflows

Integrations with other tools

Real-time progress tracking

Team collaboration features

Cons

Can be pricey for small teams

Mobile app lacks some features

Steep learning curve

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
Online Services Customer Service
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features