Live Guide vs LiveAgent

Struggling to choose between Live Guide and LiveAgent? Both products offer unique advantages, making it a tough decision.

Live Guide is a Remote Work & Education solution with tags like screen-sharing, remote-control, remote-assistance, troubleshooting, support.

It boasts features such as Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics and pros including Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

Feature	Live Guide	LiveAgent
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Online Services

Product Overview

Live Guide

Description: Live Guide is a remote assistance software that allows support agents to see and control end user devices to troubleshoot issues in real time. It includes screen sharing, annotation tools and session recording.

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Key Features Comparison

Live Guide Features

• Screen sharing
• Remote control
• Annotation tools
• Session recording
• Chat
• System diagnostics

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Pros & Cons Analysis

Live Guide

Pros

• Easy to use
• Fast remote support
• Works on any device
• Secure encrypted connections
• Integration with popular ticketing systems

Cons

• Limited free version
• Can be expensive for larger teams
• Lacks advanced reporting features

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Pricing Comparison

Live Guide

• Freemium
• Subscription-Based

LiveAgent

• Subscription-Based
• Custom Pricing