jiLiveChat vs LiveAgent

Struggling to choose between jiLiveChat and LiveAgent? Both products offer unique advantages, making it a tough decision.

jiLiveChat is a Social & Communications solution with tags like live-chat, chatbot, website-chat, customer-support.

It boasts features such as Real-time live chat, Chatbots & AI, Visitor tracking, Team inbox, Customizable chat widget, Mobile app, Analytics & reports and pros including Easy to set up and use, Very customizable, Good value for money, Scales well for growing businesses, Good features for the price.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

Feature	jiLiveChat	LiveAgent
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

jiLiveChat

Description: jiLiveChat is a live chat and chatbot software for websites. It allows websites to interact with visitors in real-time through live chat and also provide automated responses using chatbots. jiLiveChat is easy to set up and customize.

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Key Features Comparison

jiLiveChat Features

• Real-time live chat
• Chatbots & AI
• Visitor tracking
• Team inbox
• Customizable chat widget
• Mobile app
• Analytics & reports

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Pros & Cons Analysis

jiLiveChat

Pros

• Easy to set up and use
• Very customizable
• Good value for money
• Scales well for growing businesses
• Good features for the price

Cons

• Can get pricey on higher tiers
• Chatbot AI is limited
• Lacks some advanced features of competitors

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Pricing Comparison

jiLiveChat

• Freemium
• Subscription-Based

LiveAgent

• Subscription-Based
• Custom Pricing