UserDeck vs LiveAgent
Struggling to choose between UserDeck and LiveAgent? Both products offer unique advantages, making it a tough decision.
UserDeck is a Online Services solution with tags like user-research, user-testing, qualitative-research, recruiting, analytics.
It boasts features such as Recruit participants from panel or social networks, Conduct moderated and unmoderated studies, Record sessions, Analyze results with heatmaps, notes and tags, Generate shareable reports and pros including Intuitive interface, Integrations with prototyping and analytics tools, Large participant panel, Customizable and reusable scripts, Secure data storage.
On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.
Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
UserDeck
UserDeck is a user research and user testing platform that allows you to recruit participants, conduct moderated and unmoderated studies, analyze results, and share insights. It streamlines qualitative user research.
Categories:
UserDeck Features
- Recruit participants from panel or social networks
- Conduct moderated and unmoderated studies
- Record sessions
- Analyze results with heatmaps, notes and tags
- Generate shareable reports
Pricing
- Freemium
- Subscription-Based
Pros
Cons
LiveAgent
LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.
Categories:
LiveAgent Features
- Live Chat
- Ticketing System
- Knowledge Base
- Chatbots
- Email Management
- Reporting and Analytics
- Mobile App
- Integrations
Pricing
- Subscription-Based
- Custom Pricing