LiveChat Starter Kit vs LiveAgent

Struggling to choose between LiveChat Starter Kit and LiveAgent? Both products offer unique advantages, making it a tough decision.

LiveChat Starter Kit is a Social & Communications solution with tags like chat, live-chat, customer-service, sales.

It boasts features such as Unlimited agents, Unlimited chats, Visitor info gathering, Real-time analytics, Canned responses, Mobile app, Desktop app, Chat transfer, Email notifications and pros including Easy to set up and use, Affordable pricing, Good features for the price, Mobile app included, Good customer support.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveChat Starter Kit

LiveChat Starter Kit

LiveChat Starter Kit is an easy-to-use live chat software for small businesses. It allows you to chat with website visitors in real-time, gather customer data, and improve sales conversions.

Categories:
Social & Communications Live Chat
chat live-chat customer-service sales

LiveChat Starter Kit Features

  1. Unlimited agents
  2. Unlimited chats
  3. Visitor info gathering
  4. Real-time analytics
  5. Canned responses
  6. Mobile app
  7. Desktop app
  8. Chat transfer
  9. Email notifications

Pricing

  • Freemium

Pros

Easy to set up and use

Affordable pricing

Good features for the price

Mobile app included

Good customer support

Cons

Limited customization

No CRM integrations

Lacks some advanced features of competitors

Mobile app could be better

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
Online Services Customer Service
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features