OggChat Live Help vs LiveAgent

Struggling to choose between OggChat Live Help and LiveAgent? Both products offer unique advantages, making it a tough decision.

OggChat Live Help is a Social & Communications solution with tags like live-chat, help-desk, customer-support, realtime-communication.

It boasts features such as Multiple chat widgets, Agent status indicators, Custom themes, Canned responses, Visitor analytics and pros including Easy to set up and use, Good value for money, Good features for the price, Integrates well with other tools.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

OggChat Live Help

OggChat Live Help

OggChat Live Help is a live chat and help desk software that allows websites to communicate with visitors in real-time. It offers features like multiple chat widgets, agent status indicators, custom themes, canned responses, and visitor analytics.

Categories:
live-chat help-desk customer-support realtime-communication

OggChat Live Help Features

  1. Multiple chat widgets
  2. Agent status indicators
  3. Custom themes
  4. Canned responses
  5. Visitor analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good value for money

Good features for the price

Integrates well with other tools

Cons

Limited customization options

No mobile app

Basic reporting functionality


LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features