OggChat Live Help vs LiveAgent

Struggling to choose between OggChat Live Help and LiveAgent? Both products offer unique advantages, making it a tough decision.

OggChat Live Help is a Social & Communications solution with tags like live-chat, help-desk, customer-support, realtime-communication.

It boasts features such as Multiple chat widgets, Agent status indicators, Custom themes, Canned responses, Visitor analytics and pros including Easy to set up and use, Good value for money, Good features for the price, Integrates well with other tools.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

Feature	OggChat Live Help	LiveAgent
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

OggChat Live Help

Description: OggChat Live Help is a live chat and help desk software that allows websites to communicate with visitors in real-time. It offers features like multiple chat widgets, agent status indicators, custom themes, canned responses, and visitor analytics.

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Key Features Comparison

OggChat Live Help Features

• Multiple chat widgets
• Agent status indicators
• Custom themes
• Canned responses
• Visitor analytics

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Pros & Cons Analysis

OggChat Live Help

Pros

• Easy to set up and use
• Good value for money
• Good features for the price
• Integrates well with other tools

Cons

• Limited customization options
• No mobile app
• Basic reporting functionality

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Pricing Comparison

OggChat Live Help

• Freemium
• Subscription-Based

LiveAgent

• Subscription-Based
• Custom Pricing